Critical Information Summary
Service:
This service is for HomeGuardian Fall Detection Device/s. Service includes devices purchased outright, with 1 x 12 month monitoring subscription purchased outright.
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Details |
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| Subscription Term | Initially for 12 months. HomeGuardian devices require an active monitoring subscription to function. The subscription will automatically be renewed at contract end, in accordance with HomeGuardian.AI Pty Ltd’s Terms and Conditions. |
| Payment | Payment accepted via PayPal, and Debit/Credit card via Shop Pay. |
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Installation |
Requires Wi-Fi and 5V 300mA Power Supply output for successful installation. |
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Cancellation |
Subject to HomeGuardian.AI's Warranty Policy, Terms & Conditions, and your consumer rights. |
What’s included
Included with each HomeGuardian pack is:
- HomeGuardian Fall Detection Assistive Technology Device/s
- 12 month monitoring subscription
- Cable and power plug (AS/NZS 3112 Australian Standard)
- Small mounting tripod
- QuickStart Installation and Information Guide
- Unique Login Details to HomeGuardian.AI User Portal
What isn’t included
Optional extras may be added to packages, but are not automatically included in the advertised price. These include:
- Tall 1.5m stand mount
- Complimentary SOS Alert Button
- 4G/5G Wi-Fi router
- Wall/roof mount
- Third-party monitoring services (if required)
Please contact HomeGuardian’s Customer Care Team to discuss optional add on’s and their respective terms and conditions on 1300 248 324.
Customer service
If you need assistance with your purchase or your device, or you have questions about your plan, you can contact HomeGuardian.AI’s Customer Care team between 9am and 5pm Monday - Friday AEST.
- 1300 248 324
- care@homeguardian.ai
- homeguardian.ai/contact-us
Warranty
All HomeGuardian.AI products come with a warranty. To see the full Warranty Policy, go to homeguardian.ai/warranty/.
To request a refund or any other remedy please contact us at returns@homeguardian.ai or 1300 248 324.